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If you're an early founder, you're already doing sales, support and product. Customer success can't be one more full time job you invent for yourself.
You don't need to hire a CSM at 12 customers. You need a system a CSM would build for you, sized for the number of customers you actually have.
This kit is that system. Nineteen pages, built to be used, not just read. Fill it in, change it, make it yours. By the time you're ready to hire your first customer success person, you'll hand them a working process instead of a pile of things only you remember.
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Price$15.00